Frequently Asked Questions
Product Information
Q: What types of lighting does Jadelamps offer?
A: We specialize in premium chandeliers, pendant lights, and wall sconces, with styles ranging from modern to classic designs.
Q: Are your lights dimmable?
A: Many of our fixtures feature dimmable LED lighting (clearly marked in product descriptions). Always check specifications or contact us for confirmation.
Q: Do you use real crystals in your chandeliers?
A: Yes! Our luxury chandeliers feature high-quality K9 crystals for exceptional sparkle and light refraction.
Ordering & Shipping
Q: Where do you ship?
A: We currently serve the U.S. market with free standard shipping on all orders.
Q: Can I track my order?
A: Yes! You’ll receive a tracking number via email once your order ships.
Customization & Returns
Q: Can I customize a light’s size/finish?
A: Absolutely! Many designs offer customizable dimensions, finishes, and chain lengths. Contact us at support@jadelamps.com for details.
Q: What’s your return policy?
A: Unused items in original packaging may be returned within 30 days for a refund (excluding custom orders). See our Return Policy for details.
Installation & Care
Q: Is professional installation required?
A: For hardwired fixtures (like chandeliers), we recommend hiring a licensed electrician. Plug-in pendants are DIY-friendly!
Q: How do I clean crystal chandeliers?
A: Use a soft, dry microfiber cloth. Avoid harsh chemicals to preserve the finish and crystals.
Warranty & Support
Q: What’s covered under warranty?
A: Our 2-year warranty protects against manufacturing defects. Damage during shipping is covered immediately—just contact us!
Q: How do I contact customer service?
A: Email us at support@jadelamps.com or call 937 756-5794 (Mon-Fri, 9AM-6PM EST).