Shipping policy
Last updated: April 28, 2025
JadeLamps Shipping Policy
Fast & Free Shipping to the Entire USA
At JadeLamps, we offer free standard shipping on all orders to the 48 contiguous United States.
Order Processing Time
1–3 business days after payment confirmation
Orders placed after 2 PM EST will be processed the next business day
Weekends & holidays are not considered business days
Shipping Time & Methods
| Shipping Method | Delivery Time | Cost | Coverage |
|---|---|---|---|
| Free Shipping | 7–15 business days | FREE | 48 contiguous states |
(Business days = Monday–Friday, excluding holidays)
Important Shipping Notes
Tracking Information: You’ll receive an email with tracking details once your order ships.
Missing/Damaged Packages?
If your package is lost or arrives damaged:
Check tracking for delivery confirmation
Contact us within 7 days at support@jadelamps.com with:
Order number
Photos of damaged item/box (if applicable)
We’ll resolve the issue ASAP—either reshipping or refunding!
Need Help?
Visit our FAQ or contact support@jadelamps.com.