Our Warranty

Jadelamps Limited Warranty Policy
Last Updated: [Insert Date]

Thank you for choosing Jadelamps lighting products. We are committed to delivering high-quality illumination solutions and ensuring a seamless ownership experience.

1. Warranty Coverage

Jadelamps provides a 2-year limited warranty for all lighting products from the original purchase date (valid proof of purchase required). This warranty covers:

  • Material or workmanship defects: Including structural components, LED modules, electrical parts (e.g., drivers, wiring), and original accessories.

  • Functional failures: Issues such as failure to power on, flickering, or overheating under normal usage conditions.

2. Exclusions

This warranty does not apply to:

  • Misuse or abuse: Improper installation, exposure to extreme temperatures/humidity/corrosive environments, or failure to follow product instructions.

  • Physical damage: Accidental drops, liquid ingress, unauthorized modifications, or use of non-original components.

  • Unauthorized repairs: Any repairs attempted by third parties without prior written approval from Jadelamps.

  • Consumables: Natural wear and tear of replaceable bulbs (if applicable).

3. Claim Process

To request warranty service:

  1. Contact Support: Email support@jadelamps.com within 48 hours of discovering the issue. Include your order number, product photos/videos, and a detailed description.

  2. Evaluation: Our team will review your claim within 3 business days.

  3. Resolution: If approved, we will repair, replace, or refund the product (at Jadelamps' discretion).

  4. Returns: A prepaid shipping label will be provided for returns (U.S. domestic addresses only).

4. Limitations

  • This warranty applies only to the original purchaser and is non-transferable.

  • Jadelamps is not liable for indirect damages (e.g., installation costs, lost profits).

  • Commercial/resale purchases, refurbished units, or demo products are excluded.

  • This policy does not override statutory rights under your state’s consumer laws.

5. Additional Terms

  • Policy Updates: Terms may be revised; the version active at the time of purchase applies.

  • Governing Law: Subject to U.S. federal laws and the purchaser’s state regulations.

Contact Us
For assistance, email:
📧 support@jadelamps.com

Jadelamps – Illuminate Your Inspiration