Our Warranty
Jadelamps Limited Warranty Policy
Thank you for choosing Jadelamps lighting products. We are committed to delivering high-quality illumination solutions and ensuring a seamless ownership experience.
1. Warranty Coverage
Jadelamps provides a 2-year limited warranty for all lighting products from the original purchase date (valid proof of purchase required). This warranty covers:
Material or workmanship defects: Including structural components, LED modules, electrical parts (e.g., drivers, wiring), and original accessories.
Functional failures: Issues such as failure to power on, flickering, or overheating under normal usage conditions.
2. Exclusions
This warranty does not apply to:
Misuse or abuse: Improper installation, exposure to extreme temperatures/humidity/corrosive environments, or failure to follow product instructions.
Physical damage: Accidental drops, liquid ingress, unauthorized modifications, or use of non-original components.
Unauthorized repairs: Any repairs attempted by third parties without prior written approval from Jadelamps.
Consumables: Natural wear and tear of replaceable bulbs (if applicable).
3. Claim Process
To request warranty service:
Contact Support: Email support@jadelamps.com within 48 hours of discovering the issue. Include your order number, product photos/videos, and a detailed description.
Evaluation: Our team will review your claim within 3 business days.
Resolution: If approved, we will repair, replace, or refund the product (at Jadelamps' discretion).
Returns: A prepaid shipping label will be provided for returns (U.S. domestic addresses only).
4. Limitations
This warranty applies only to the original purchaser and is non-transferable.
Jadelamps is not liable for indirect damages (e.g., installation costs, lost profits).
Commercial/resale purchases, refurbished units, or demo products are excluded.
This policy does not override statutory rights under your state’s consumer laws.
5. Additional Terms
Policy Updates: Terms may be revised; the version active at the time of purchase applies.
Governing Law: Subject to U.S. federal laws and the purchaser’s state regulations.
Contact Us
For assistance, email:
support@jadelamps.com
Jadelamps – Illuminate Your Inspiration